Cisco Support APIs
Connects to Cisco's official Support APIs to search bug databases, retrieve case information, and access product lifecycle data. Provides multiple search strategies and OAuth2 authentication for technical support workflows.
What it does
- Search bugs by product ID, series, or keywords
- Get detailed bug information for specific IDs
- Query bugs by software release versions
- Run progressive searches with automatic strategy optimization
- Retrieve Cisco product lifecycle data
- Access support case information
Best for
Tools (14)
Get details for up to 5 specific bug IDs
Search for bugs using keywords in descriptions and headlines. Use this when searching by general terms, symptoms, or when product-specific tools are not applicable. IMPORTANT: severity parameter returns ONLY that specific level. For "severity 3 or higher" searches, use multi_severity_search tool instead. NOTE: Do NOT use product IDs (like ISR4431/K9) as keywords - use search_bugs_by_product_id instead.
Search bugs by specific base product ID (e.g., C9200-24P). Use when you have an exact Cisco product ID. For general product searches by name, consider using keyword search instead.
Search bugs by specific product ID and software releases. CRITICAL: Use "software_releases" parameter with comma-separated values like "17.9.1,17.12.3" to search up to 75 versions in ONE API call. NEVER make multiple separate calls for different versions - the API supports multiple versions in a single request. Use this when you have an exact product ID and want to filter by specific software versions. For product series searches, use search_bugs_by_product_series_affected instead.
Search bugs by product series and affected releases. This endpoint accepts full product series names like "Cisco 4000 Series Integrated Services Routers". IMPORTANT: Use Cisco API version format without leading zeros (17.9.6 not 17.09.06).
