Zendesk MCP
Zendesk MCP — manage Support, Talk, Chat & Guide via the Zendesk API. Automate tickets, users, organizations and articles.
Comprehensive MCP server for interacting with the Zendesk API. Manages Zendesk Support, Talk, Chat, and Guide products — tickets, users, organizations, articles, and more.
About Zendesk MCP
Zendesk MCP is a community-built MCP server published by mattcoatsworth that provides AI assistants with tools and capabilities via the Model Context Protocol. Zendesk MCP — manage Support, Talk, Chat & Guide via the Zendesk API. Automate tickets, users, organizations and articles. It is categorized under communication. This server exposes 17 tools that AI clients can invoke during conversations and coding sessions.
How to install
You can install Zendesk MCP in your AI client of choice. Use the install panel on this page to get one-click setup for Cursor, Claude Desktop, VS Code, and other MCP-compatible clients. This server runs locally on your machine via the stdio transport.
License
Zendesk MCP is released under the MIT license. This is a permissive open-source license, meaning you can freely use, modify, and distribute the software.
Tools (17)
Create a new support ticket with subject, description, requester, and other ticket properties
Retrieve details of a specific ticket by ID including status, priority, assignee, and comments
Update ticket properties such as status, priority, assignee, tags, or custom fields
Search and list tickets with filtering options by status, assignee, requester, or date range
Add a comment or note to an existing ticket, with options for public or private visibility
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