Genesys Cloud
Connects to Genesys Cloud contact center platform to query analytics data, conversation metrics, and call quality information through conversational AI.
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What it does
- Search contact center queues by name
- Query conversation volumes and queue metrics
- Sample conversation IDs from specific queues
- Analyze voice call quality metrics
- Extract conversation sentiment and topics
- Retrieve conversation transcripts
Best for
Contact center managers analyzing performanceQuality assurance teams reviewing callsBusiness analysts studying customer interactionsOperations teams monitoring queue volumes
8+ specialized contact center toolsVoice quality and sentiment analysisConversation sampling and search
